Return Policy

Newfoundland Puffin Co will accept returns within 15 days of purchase with receipt.

Product must be unopened / not used. Used products cannot be returned.

Products that ARE covered under our warranty

  • Mods and Starter Kits (All items that needs to be warranty must be in like-new condition and have the associated serial number).
  • External Battery Chargers

You may return defective items within 30 days of date received as indicated on your original receipt. ALL RETURNS WILL BE GIVEN IN THE FORM OF STORE CREDIT ONLY.

Products that are NOT covered under our warranty:

Due to the nature of the industry, we do not accept warranty claims for the prescribed items.

  • Clearomizers and Tanks (cannot be returned for hygiene reasons)
  • External Batteries (18650, 26650)
  • Atomizers
  • Drip Tips
  • USB Chargers & AC Adapters
  • Cases
  • Replacement Glass
  • E-Liquid
  • User Error (Water damage, Physical damage)
  • All sales items (There will be no warranty on any items purchase through any sales as they are final)
  • JUUL products – please contact
  • STLTH products – please contact

For defective Aspire Products please refer to Aspire After Sales Service Centre

For all other defective brands bring them into Newfoundland Puffin Co.